The Golden Rule may not be perfect, but the general idea of it is spot on. As this company grows, we want to make sure to never forget the things we love and hate as gamers ourselves. It seems like so many studios out there lose focus of this and it’s always to their long-term detriment. As a general guideline, decisions we make here at HexaNeph Games face this simple litmus test: is this something we would enjoy in a game we were playing?
Things we love
Let’s start with a few examples of things we love:
- Free content updates
- Timely and consistent communication
- Responsive customer support
- Little to no downtime for online servers
- Games that are polished instead of rushed out the door unfinished
Things that make us sad
On the flip side, here are some things we’re not so much fans of:
- Immersion breaking ads
- If your story ends on a cliffhanger, but there are no definite plans for the sequel
- Misleading trailers or bait and switch gameplay
- Not fixing known issues and defects
Communication is key
Despite all the best intentions there will still be times we have to make unpleasant decisions. In these situations, the most important thing is to communicate. For example, if a feature that players like must be removed or a desired feature is left out, we promise to always communicate and explain why these decisions are being made. The idea is to treat our players like the valued customers they are instead of people to milk for money. If we show them respect and gratitude, they are far more likely to return those sentiments. To make a long story short, HexaNeph Games will always treat our players how we want to be treated as gamers.